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old dropbox folder cannot be deleted

Hi all,

i´ll post it in the "missing folder section", but my problem is the contrary of it.

 

I installed dropbox desktop client after beeing invited to a dropbox share.

 

Because the dropbox folder had been creazed in my user area, i moved it using the dropbox client to c:\dropbox old\dropbox, then in a second try to c:\dropbox.

 

The first automatically created folder in my user area could be deleted, but the c:\dropbox old\dropbox\ cannot be deleted. Windows 10 tells me i need administrative rights to do this.

 

I tried to set file access to full access for all, both from the owner and from administrator, i tried with enabling and disabling parenting user rights (oops, right word?). No success at all. Cannot delete single files, cannot delete c:\dropbox old or c:\dropbox old\dropbox. The only thing i can do is renaming the c:\dropbox old to a new folder name.

 

What should i try next?

 

greetings from germany

Chris

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Re: old dropbox folder cannot be deleted

Bingo! Found it.

 

In the windows file access control list / folder access control list there have been "deny" entries. After removing the deny entries the files and folder could be moved to the trash and now they are deleted.

 

But i dont know why these entries only have been in this one dropbox folder.

 

greetings from germany

Chris

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Dropboxer

Re: old dropbox folder cannot be deleted

Hey @ChristianStüben, welcome to our community!

To be honest, I don’t know about this one. I suggest that you write in to our team here, so an agent can troubleshoot more closely with you, and investigate. Please make sure to write in from the email address associated with your Dropbox account, so our team can access it, and take a look. 

Thanks in advance, and happy holidays!  



Sanchez
Moderator @ Dropbox
https://dropbox.com/support


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Re: old dropbox folder cannot be deleted

Bingo! Found it.

 

In the windows file access control list / folder access control list there have been "deny" entries. After removing the deny entries the files and folder could be moved to the trash and now they are deleted.

 

But i dont know why these entries only have been in this one dropbox folder.

 

greetings from germany

Chris

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Dropboxer

Re: old dropbox folder cannot be deleted

Thanks for coming back and letting me know your solution! As for why these were files/folders were in this state to begin with, I honestly don’t know, but I’m glad that you got this taken care of winking face
 
Cheers



Sanchez
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Questions asked in the community will likely receive an answer within 4 hours!)

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Re: old dropbox folder cannot be deleted

can u elaborate a little ... i am not able to do it !! thanks 

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Level 2

Re: old dropbox folder cannot be deleted

Use the details in this article to take control. It works briilliantly.

Make sure you tick the subcontainer box too in their example.

https://www.laptopmag.com/articles/take-ownership-folder-windows-10-using-file-explorer

 

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