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selective sync adds folders but files are missing, set to local and dropbox is up to date

Level 2

I have a business account but phone support has been useless calling them several times for the past weeks, so I am hoping some users can help me out. Anyhow, I am trying to sync folders over, and they do, but the folders are empty. I see the synching icon and right click to make them local. It instantly goes to the green checkmark, but still nothing is there. Its working good except I have to have all files local to my computer. It takes days to sync everything but, since Dropbox phone support cant help, I have zero options. 

 

Please help! 

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Re: selective sync adds folders but files are missing, set to local and dropbox is up to date

Dropboxer

Sorry to hear that @sossman - what's your ticket's ID by the way?

While we're at it, could you tell me the app's status? Is your desktop app showing "up to date" or still syncing changes? 

Have you tried re-installing our software to attempt to fix this? 

Last but not least, as this sounds like a device specific issue, would it be OK if I reached out via email to the address you use for your forum's profile so we can work on this together?




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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selective sync adds folders but files are missing, set to local and dropbox is up to date
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