Announcements
Known issues updated. Learn more

default

yes

Highlighted

Can I recover deleted files if I change my plan?

Level 2

If I upgrade to "Prfessional," can I then search for files that were deleted six or seven years ago?

1 Reply

Re: Missing Files

Dropboxer
Hi @dcjones6
 
In general, if you have a Dropbox Basic/Plus subscription, you can recover any file or folder deleted in the last 30 days, and if you have a Dropbox Professional/Business plan, you can do that within 120 days. 
 
If you’re not sure which plan you’re currently subscribed to, just navigate to your Plan tab
 
However, please bear in mind that this is not retroactive. In other words, the history of the revisions starts from the date of the purchase of the subscription. Any files that were deleted more than 30 days ago will not be made recoverable with the purchase of a plan that has an extended time period.
 
If you need some additional assistance on this matter, you can always contact our Support team via email
 
Let me know if you have any other questions!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Missing files and folders

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Can I recover deleted files if I change my plan?
244 Views
1 Reply
0 Likes
Solved! : See solution
Who's talking
Top contributors to this post