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Can't seem to delete files

Level 2
Everytime I delete a file, the next day it is reinstalled, why?
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Re: Can't seem to delete files

Dropboxer

Hey there @LouiseSantilli3 - sorry to hear that!

Often when you delete files or folders, they don’t immediately disappear from every synced computer. If you have a synced computer running an application that is using the file, that will cause the file to reappear in your Dropbox account. Or, if you’re seeing a shared file or folder reappear after deletion, it may be that a person you shared it with is accessing it.

To check and see if another computer or person is accessing a file, you can look at the previous versions of the file. Learn how to check the previous versions in this Help Center article: https://www.dropbox.com/help/security/recover-older-versions 

If you check the previous versions of the file and see that it was accessed from an application on another computer, you should delete it off of that computer to stop it from reappearing in your Dropbox. 

Note: Keep in mind that you can’t view previous versions of a folder, so if you’re seeing a folder reappear, check the files inside the folder.

Let me know how this goes!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't seem to delete files

Level 2

This response did not answer how to get rid of files that keep reappearing. What specifically do I need to do?  Do I have to unlink all of my devices every time I want to delete a file?  What is the purpose of the prompt asking if I want to delete across devices if this isn't even a possibility?

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Re: Can't seem to delete files

Dropboxer

Sorry to hear you're having this issue too @drk19!

Could you elaborate on the conditions that this happens please?

Have you tried my previous suggestion, so as to find which exact device is adding the said files back to your account and delete them from there? 

Any additional information will be much appreciated too.

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Can't seem to delete files
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