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Files deleted, but I didn't delete, and now I can't restore

Level 3

I was just uploading files to a subfolder and for some reason another subfolder became deleted. I clicked on the see deleted files button and the file is there but it's got a lock on it. I tried to restore and it keeps telling me it can't. "There was a problem completing this request." And it's telling me that I deleted them.

Then the files I just uploaded mysteriously became deleted. But I was able to restore them.  

Any help would be greatly appreciated.

1 Reply

Re: Files deleted, but I didn't delete, and now I can't restore

Dropboxer
Hi there @JS4878, sorry to hear about your experience with restoring these files. 
 
As a first step, could you please clarify if these are files in a shared folder by any chance? Do you see any additional info regarding the deletions when you navigate to your events page
 
Additionally, are you able to restore the file if you navigate to another browser, use incognito, and ensure that you’re not running any browser extensions?
 
Let me know and I’ll make sure to get back to you as soon as possible. Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Files deleted, but I didn't delete, and now I can't restore
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