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I lost some files when I downgraded from a team account back to a personal one. Why?

Level 2

Hi,

I recently had shared team account.

I no longer use it and have converted back to my original individual account.

Some of the files were transfered and some are missing that were in my team paid account and some have been tranfered back across.

How can I find the files that I had in my other account..?

1 Reply

Re: Missing Files

Dropboxer
Hey joediddley, as we’ll need to have direct access to your account-specifics in order to further address this inquiry, I’ve sent you a brief message on the email address connected to your Community profile via our Official Support channel.
 
Whenever you have some spare time, please have a look at your inbox for my message & I’ll make sure to promptly follow-up with you asap. Thanks again for checking in with us & I’ll be awaiting your next reply! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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I lost some files when I downgraded from a team account back to a personal one. Why?
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