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I need help doing a rollback of my account

Level 4

I accessed the chat support and wass told they can do a rollback on my account to recover lost folders and files.  I am now waiting for DB's recovery team to contact me, but I am not patient about it.  Is there a way I can do a rollback myself?  Safely?

2 Replies

Re: Rollback

Hey there @Habah!
In general, if you deleted folders or files, you can restore them as outlined in this article. However, if you’re referring to rollbacks or require further assistance, you can contact our Support team!
Since you mention that you’ve contacted the team directly, I was able to locate your open request from my end. I’ve passed your comments along to my colleague who’s reviewing this for you, so when they have more info on the matter, they’ll get back to you as soon as possible. 
If you have any inquiries regarding this, please don’t hesitate to let them know via email due to account-specific details that’s required to troubleshoot. 
Thanks in advance!

Community Moderator @ Dropbox

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Re: Rollback

Level 4

Thanks, Lusll.

I did restore them.  It took a little more time than I'd have liked, but since the Support team never got back to me on the ticked I'd submitted, I guess the end result took less time than it might otherwise would have had I continued to wait to hear back from them.

At the end of the day, I have my files back, and I learned a lesson on how to avoid making the same kind of bonehead error I'd made to lose them in the first place.



Missing files and folders

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Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

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I need help doing a rollback of my account
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