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I've lost all my photos. Can you help me find or restore them?

Level 2

I am so sick...I have lost all of my photos and documents off of Drop Box just withing that last 24 hours.  

Please can someone help me?  I don't know where to start...nothing was sent to me telling me I could have been over my limit and need to upgrade and/or that there was a problem with my account.

6 Replies

Re: Lost all my photos

Super User

Hey there @spiritgoddess06, How are you accessing your photos? Like using a web browser or desktop sync or mobile app? Can you please login to Dropbox web, and check if the photos are there? If the photos are deleted accidentally, they should be still available in the Deleted files. You can see the timeline of your Dropbox acivity here - https://www.dropbox.com/events

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Re: Lost all my photos

Level 3
I Lost my All Data may be due to I contacted with my laptop
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Re: Lost all my photos

Level 3
I lost my All Data and photos
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Re: Lost all my photos

Dropboxer
Hey there (@Deepak1), apologies for the slight delay in replying on our end, I’m wondering if you’re facing the same issue as the OP or a different one. Could you elaborate a bit on why you’re thinking that you’ve lost your files, in order to send you the mot appropriate next steps? Are you using the Dropbox desktop application or are you loading Dropbox in your browser? 
 
Any detail you could include on this discussion would be very helpful & thanks a lot for taking the time to clarify matters for me; rest assured that I’m here to help as much as possible!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: I've lost all my photos. Can you help me find or restore them?

Level 3
I had to reinstall my Dropbox after I factory reset my phone I had all my photos on it but now that I reinstall Dropbox on my phone I no longer have my photos don't know what to do or where to go to retrieve them can you please help me I'm not very good at this thank you
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Re: I've lost all my photos. Can you help me find or restore them?

Dropboxer
Hey @apples19, while Elixirs tips would be a great starting point, I’m wondering if you’ve accidentally created two accounts. Could this be happening by any chance? Please let me know here & we’ll take it from what you find on your end! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
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I've lost all my photos. Can you help me find or restore them?
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