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My account was deleted yesterday without my knowledge, Can I recover it somehow?

on2 Level 2
Level 2

I'm devestated finding out that my Dropbox account got deactivated/deleted yesterday. Please say that you can help me to Restore my account and recover all my files and photos. 

 

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Re: My account was deleted yesterday without my knowledge, Can I recover it somehow?

Dropboxer
Hey @on2, sorry to hear that you're feeling this way; I'll do my best to advise you on the best next steps, however please let me know how you get on with my suggestions & we'll take it from there! 
 
For starters, have you received an email in the past that your account will be closed due to inactivity incidentally? If so, & you wish to keep your account active, then you’d simply need to sign in. This way, we'll know you want to keep this account. 
 
If you’ve forgotten your password or you’re unable to access your account for a different reason, could you please elaborate on your current state of affairs, so as to ensure I’m following-up with you correctly? Thanks in advance!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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My account was deleted yesterday without my knowledge, Can I recover it somehow?
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