Known issues updated. Learn more




Recovering files from an old version of dropbox

Level 2

I have been using dropbox basic for years and have many business and personal files stored in it. I recently downloaded a newer version of dropbox because a business partner needed to share some files with me. After I downloaded the new version, it appears my old version disappeared. I thought I was given the opportunity to rename the newer version. I'm not sure what happened. I looked at many articles, but wasn't able to solve my problem. Thanks for your help.

1 Reply

Re: Recovering files from an old version of dropbox

Hey there @kathrynszott
I’m not 100% certain I understand what you are referring to here. Did you recently download the desktop app after already having a Dropbox folder on your computer?
Can you search your File explorer/Finder and let me know if you are able to locate a second Dropbox folder that may have been automatically renamed? Otherwise, if I have misunderstood, please can you explain your issue in more detail so that I can better understand the issue you are facing. Any screenshots (excluding any personal info) you believe might be relevant is always appreciated.

Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! 

Missing files and folders

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Recovering files from an old version of dropbox
1 Reply
Who's talking
Top contributors to this post