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Subscription renewal

Level 2

I had the 1TB subscription a while back however my subscription was cancelled. I had space earned which kept only certain files on there. I have renewed my 1TB plan, am I now able to recover any of the files that were lost/deleted when the subcription cancelled? I renewed it because when I logged onto my account a notification popped up which said " upgrade your account and continue what you were doing ". 

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Re: Subscription renewal

Super User II

Downgrading does not delete any files at all. It simply stops syncing. So when you went from 1TB to free your files will have stayed exactly as they are you just wouldnt have been able to add to them or alter them in anyway. 

If you then deleted some after that you can restore within the usual 30 day window of free user recovery, but, no, other than that they are now lost.


 


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Subscription renewal
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