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Unable to find files in Dropboc

Level 2

Hello, I am unable to access recent files in Dropbox. I have reset my password but when I try to go into the folder it takes me straight there instead of requesting my password.  Once in the folder I can only see old files that have been uploaded and no files that are recent. This happens nearly every time I try to access Dropbox and I am getting extremely frustrated.

1 Reply

Re: Unable to find files in Dropboc

Dropboxer
Hey there @Inveraxe3,
 
Firstly can you clarify how you are accessing your files for me? Via the Files page on the website? Are you updating and editing the files from the desktop Dropbox folder perhaps? In this case, please let me know the current sync status of the desktop app is.
 
When you mention that you are taken straight to the folder and you are not requested to enter your password, were you accessing the updated files before via a shared link you received that required a password?
 
Any extra info you can provide would be appreciated as I’m very unclear as to what exactly the issue is for you and how it is arising.
 
Looking forward to hearing from you - Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Unable to find files in Dropboc
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