Known issues updated. Learn more




lost photos from a photoshoot

Level 2

How can i recover photos from my drop box?

They are not in the deleted folder. 


1 Reply

Re: lost photos from a photoshoot

Hey there (@Alfie2018), as an initial point of reference, can you ensure that you’re logged in on the account your files were initially uploaded on? If so, can you recall when was the last time you signed in on that account approximately? Do you have more than one Dropbox accounts by any chance? Also, have you received an email in the past that your account will be closed due to inactivity?
If you have only one Dropbox account, then the following pointers may be helpful to you: 
More information
  • Have you tried looking up some example file/ folder names on the Search box 🔍on the top-right hand corner of your Account incidentally? 
  • In case your file was located inside a shared folder, maybe you’ve left the Share dividers, which you can add back on your Sharing tab. 
  • It would be worth mentioning that you could also look on your Events page for recent deletions. Would you mind having a look there whenever you get a chance? 
Please do let me know of your findings & I’ll make sure to check back with you with the best next steps asap. Thanks in advance!


Community Moderator @ Dropbox


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Missing files and folders

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

lost photos from a photoshoot
1 Reply
Who's talking
Top contributors to this post