Android Contacts Sync

[Ian D.21]

I have Dropbox up & running on 2 Android phones. I have ticked the box in Dropbox Settings to Sync Contacts on both phones. What am I supposed to do next? I can find no sign of any "contacts" on Dropbox and no syncing process happening. I can find no guidance anywhere in help or on a Google search. They all seem to say it happens automatically after ticking the right box.

Frustrated and annoyed at being made to feel foolish !!

[Chris_J]

I believe that option is just to authorize the app to sync contacts already on that particular phone.  It needs that permission to access it.  Dropbox doesn't sync that contact list anywhere.  Although on Android, on settings, one can sync Google to all devices, thus its can sync then but not thru Dropbox

[Ian D.21]

i have no idea what you are saying......i read your post 3 times.....and it still doesn't make sense.

Are you saying Dropbox Sync doesn't work?

Sync with camera and photos is working.

I use Dropbox all the time for transfering many different kinds of large files that I cannot email.

Normally Dropbox is very good and simple.

[Chris_J]

Pardon me, I am sorry if I am misunderstanding you.  But when you type an name in a field, it should automatically try to fill it with possible contacts. This info has to come from somewhere.  I don't find any settings in Dropbox app to this, however on web interface at https://www.dropbox.com/account  you can remove all imported contacts.  Screenshot https://gyazo.com/f932dc263bb24ae8a0806bcdf7916aac  this is what I was referring to.  If I am way off base, sorry.

https://www.dropbox.com/help/8338

[Ian D.21]

I am not trying to remove anything from Dropbox.

My understanding of 'Sync' is that there should be an identical copy (synchronised) of my mobile phone contacts on Dropbox so that I can access or copy (synchronise) the contacts with another mobile phone.

At the moment, I have ticked all the boxes to make this happen via 2 mobile phone Dropbox apps. One mobile phone has a full contacts list, one is empty and there is no sign of any contacts data in my Dropbox space. What am I missing?

[Chris_J]

I understand what you are trying to accomplish but within Dropbox app on phone, I find it not going to happen because on phone app is different than a Desktop app (Client).  On Mobile app, it list all the files but the files are NOT Downloaded to your phone.  This is because it does not want to consume all your data and space on cell.  ex: I have about 78 GB of stuff, there is no way that stuff will be able to get on phone.  However, one can 'favorite' the file and put it on HD of cell.  But then again, it downloads to a specific place and how are you going to get it to Dropbox.  Do you have an app that does that?

More info:  https://www.dropbox.com/help/82

[Ian D.21]

Again you miss the point.

There is no sign of any UPLOAD of the contacts to Dropbox even though I tick the option to Sync Contacts.

[Chris_J]

well, I defer, you simply do not get it.  You said so yourself.  If you do not believe me, fine but you can submit a Support Ticket at https://www.dropbox.com/support

It will take up to 3 Business Days or more if you are a basic user.  You can follow up with Ticket via Zendesk at https://dropbox.zendesk.com

[Ian D.21]

EXCUSE ME !!

You are not addressing the questions I ask. I understand and know what you say about mobile app being different and not downloading the whole Dropbox content etc.

That does not explain why, when I tick the box to sync contacts no synchronising process starts. Not even an UPLOAD of the vcf file to Dropbox (not a large file), nevermind downloading.

The sync for photos and videos works well, with the contacts .vcf file, it does not.

I have now synchronised my contacts manually using a USB cable and copying the .vcf file to my laptop and then down again to the other phone. It should have been possible via Dropbox but they appear to have a tickbox for the process in the settings that simply doesn't work.

I have not said that I don't believe you. I find you putting words in my mouth and saying that "I simply don't get it" not helpful.

[Chris_J]

I'm am sorry Ian D. so sorry