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Can't attach files to emails in iOS

Level 2

Hi,

 

I cannot seem to attach a file from my Dropbox into my email using gmail. 

 

When I click on the attachment icon it does not give me the the file source of Dropbox, Just my ipad and Cloud are my choices. 

 

I am using an iPad and do a lot of  emailing from it. 

10 Replies

Re: Cannot attach file

Dropboxer
Dropboxer
Hey Steph!
 
Is the Dropbox folder appearing in the Files app on your device? I’m assuming that you have installed our mobile app
 
What version of iOS are you running? Are you able to export files from your Dropbox app into the mail app? Is this the iOS Mail app, or the official Gmail app?
 
Thanks in advance!



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't attach files to emails in iOS

Level 2

Make sure you have the Dropbox app installed on the iOS device and that your account is registered through the mobile dropbox app. If you already have done that make sure the app isn't being blocked from any permissions in the settings.

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Re: Cannot attach file

Level 4

Yes, the Dropbox and the folders along with files appear.  But when I touch the file it doesn’t get loaded in the email. The iOS version used by me is 12.0.1.

 

 

 

OS version which I am using is 12.0.1.

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Re: Cannot attach file

Level 4

Hi Jay,

yes, I have the Dropbox app installed. In the email, when I want to add a file stored in Dropbox as an attachment, the Dropbox opens and shows all the folders and files. However, when I choose a file by touching it, it doesn’t get attached in the email. The iOS version being used by me is 12.0.1. 

Thanks for your time.

-arangsridhar

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Re: Cannot attach file

Level 2

Im having the exact same problem, could it be the latest update

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Re: Cannot attach file

Level 4

I am facing this problem since the earlier version of the iOS.

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Re: Cannot attach file

Dropboxer
Dropboxer

Hi @rangsridhar@annettecam, are you both using the official Gmail app on iOS, or the default iOS Mail app?




Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Re: Cannot attach file

Level 4

Hi Jay,

Yes, I am using the mail ID [removed by moderator] Thank you. Looking forward to receiving your suggestions and advice.

-Sridhar

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Re: Cannot attach file

Level 2

i just got a new iphone and backed everthig up. Same problem as you guys..

when i open tab from ios email on my phone No files are shown... but when i open the DropBox App everything is There..

is there a fix for this??

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Can't attach files to emails in iOS
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