Announcements
Known issues updated. Learn more

default

yes

Highlighted

Can't authenticate ios 11 Game Master 5

Level 5

I click my dropbox in the Game Master 5 app, it asks me to authenticate. I click authenticate. It then shows a gray screen that says "sign in to dropbox to continue" and "please open the dropbox app and sign in to continue". I do so, and then nothing. I'm signed into the app but it offers no prompts or anything to click. I'm trying to import some files for my d&d game, any help is appreciated.

Tags (1)
3 Replies

Re: Can't authenticate ios 11 Game Master 5

Dropboxer
Hey @Tylerhaggard4, let me ask you just a bit more info, in order to make sure I’m following-up with you correctly; thanks for posting us your question on the Community!
 
For starters, are you trying to save files to your Dropbox account through a shared link? If so, are you loading the shared link on your phone perchance? 
 
If you’re following a different set of steps, could you please include a description of how the two applications are connected, in order to get a better understanding of what’s happening? Additionally, I’d appreciate a screenshot (omitting personal info) of the gray screen you’re seeing in your next message here. 
 
Thanks in advance & I’m looking forward to hearing back from you! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Can't authenticate ios 11 Game Master 5

Level 5

Nevermind, after doing some digging I have found out that the problem is with the files app and the dropbox app not Game Master 5. The problem has no solution until a update is released as far as I can tell.

Reply
Loading...

Re: Can't authenticate ios 11 Game Master 5

Dropboxer
I appreciate your efforts to collect all these details for me @Tylerhaggard4. Sadly I can’t access the link you’ve included on my end for security reasons. If it’s not too much trouble for you, could you upload the same photos/ videos on your Dropbox account & post a shared link in your next reply on this discussion? Thanks again!
 
[Edit: Thanks for letting us know of your findings Tyler! As this has been clarified now, I'd just like to invite you to post us here in case you have further inquiries or feedback in the future; our Community wall is always open & it’ll be a pleasure to hear back from you. Take care until then! ]

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Mobile

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Can't authenticate ios 11 Game Master 5
385 Views
3 Replies
1 Like
Solved! : See solution
Who's talking
Top contributors to this post