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In the Dropbox app on iPhone SE, I can open all my text files, but in some of them I do not get the Edit icon (looks like a cursor) at bottom left, so cannot edit them.
In others, I get the Edit icon at bottom left, and can edit them.
In both cases the text files are from the Notepad app on my Windows 10 PC.
When I cannot edit a text file, the settings and menus that I can call up do not seem to provide any solution.
Am I missing something?
Mike
Cardinal2B and Sanchez -
I just googled and found the following. I don't agree with him/her, the only font that annoys me is Times New Roman, but so what?
I never got a response from Dropbox.
annoying.
sent another request today.
IF I ever hear back / get a ticket number I will advise.
...don’t think that article Mike got on Google about 10 worst fonts is of any import, so ignoring that.
@Cardinal2B wrote:
I never got a response from Dropbox.
annoying.
sent another request today.
IF I ever hear back / get a ticket number I will advise.
...don’t think that article Mike got on Google about 10 worst fonts is of any import, so ignoring that.
Hi there,
Many thanks. I doubted that the fonts made any difference.
It's an annoying problem.
Hopefully Dropbox will reply soon.
Regards,
Mike
Hello to all,
Apologies for the miscommunication on my previous post, we're looking into this behavior.
Please raise a ticket with our support team (at
Minato
Moderator @ Dropbox
https://dropbox.com/support
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Once again...
I have tried to get a response from Dropbox Support. TWICE. I have not received a reply, except a survey asking how support was (probably you can imagine the grades were pretty low).
Yours is the other response, telling me to ask for support again (that would be a third time).
I think between us all in this thread we’ve supplied files and locations that can and cannot be edited, plus I am still waiting for response with a ticket number, so to ask me to do all this is simply stalling tactics on your part, and busy work on mine.
Tell you what, why don’t you enter / Create a ticket for me? Send it to me in an email, then I will be a bit more cooperative.
You’re the guy, after all, who said you can’t edit in the app to begin with, so...
Cardinal2B -
Re "Yours is the other response, telling me to ask for support again (that would be a third time).", I thought I said "Hopefully Dropbox will reply soon", I was not telling you to do further "busy work". As for "stalling tactics", I wish I was sufficiently competent in IT to have "tactics", all I have is a stack of problems, most of which have nothing to do with Dropbox or indeed computers.
Minato has made a helpful suggestion, I'll try to reply and to open a ticket as soon as I can find a little spare time, though I already supplied examples of files with and without this problem.
Best regards,
Mike
Minato,
Thank you for your reply to all of us - I already supplied, in this thread, examples of files with and without this problem. I had only just started to upload a few text files onto Dropbox, so I doubt that I have much else that I can send.
Also, Cardinal2B has already opened a ticket on the same subject, but has at time of writing had no reply.
But if you think that it would help if I opened a ticket as well, I can try to do this, but it would not be this week, I am away on a trip.
Cardinal2B - Very sorry that I mis-read you, we are in the same boat here. Like you I did spend quite a bit of time trying to work out why I could edit some .txt files but not others, even before I opened this thread.
What I did then change, feeling not in control of my own data, was:
- I uninstalled the Dropbox Folder from my PC, because I could never sign out of Dropbox with the Dropbox Folder installed.
- I deleted the Dropbox app from my iPhone, for the same reason.
My basis for both actions is my desire to have a 2nd password step between my PC/iPhone passwords (I use an alphanumeric iPhone password too, not a 6-digit passcode) and my more important files.
To anyone but me, it is probably self-evident that I cannot password and sync files across devices at the same time?????????
Back in 1943, we did not have PCs or smartphones at my primary school, so I had a disadvantaged childhood.
Best regards,
Mike
Sanchez
Community Moderator @ Dropbox
dropbox.com/support
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