I am having issues using Dropbox with the Files App.
I have tried the following steps to remedy the situation:
None of these actions have made any difference. I would appreciate any help that you can offer.
Solved! Go to Solution.
Neil K. wrote:
I installed iOS11 within minutes of it being released. Files definitely could access Dropbox at this point just by using TouchID. Shortly after this Dropbox made a new version of their app available. It was at this point that it stopped working and displayed the message saying to disable the passcode.
You're correct: from iOS 8 up until the latest version of Dropbox for iOS 11, it had the "Doc Picker" and did support passcode/Touch ID. OneDrive still uses the older Doc Picker. You'll notice it's not as seamlessly integrated into the Files app though, for example, in the Files app you can't copy files between OneDrive and e.g. iCloud or Dropbox, but you can between iCloud and Dropbox.
There are some technical limitations relating to the passcode lock in the Files app and we're looking into solutions.
I just uploaded the newest version of the app. It’s 64.3.4. If this isn’t what you have try uploading again. I haven’t experienced all of the issues you mentioned. I was able to authenticate and open files by opening the Dropbox app.
Thanks for your reply. 64.3.4 is the version I have but am still having all the same issues.
From another forum thread I have seen folder names containing a period (.) are causing some issues and indeed many of the folders I cannot view have a . in their filename. Suppose I will just have to wait until a new version is released.
Still can't attach files to email or see dropbox files in Siri search etc.
Yes it is turned on. As I said I think it may be to do with the authentication issue with folders containing a . in their filename. I can't remember if it was the Dropbox forum or the Apple Communities forum where I read a thread with other people having similar issues with such filenames.
Just tested: I renamed a folder from "1.ComputerScience" to "1ComputerScience" and now the Files App will browse to it fine, but going to any folder with a . still gives "To view the items in this folder, you need to authenticate". Clicking 'Authenticate' just makes the screen flicker and nothing happens.
Thanks for the heads up regarding this jpharrin. My wife can open the files from her computer and also from her iPad Pro directly from the Dropbox app. The problem does seem to be with opening the folder through the Files app.