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Rif.: Dropbox app for Android causing high battery usage

Dropbox app for Android causing high battery usage

AntonioC
Dropbox Staff
Go to solution
Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phones.
 
We’ve fixed the issue, and the app should return to normal functionality after restarting it. 
 
To restart the app:
  • On your device, open the Settings app and select Application Manager
  • Switch to the Running tab to view your active apps
  • Tap the Dropbox app and select Stop
  • Re-launch the Dropbox app from your home screen
 
If you’ve restarted the app and are still seeing higher-than-normal battery usage, please reply to this thread, and we’ll take a look.
101 Replies 101

Jay
Dropbox Staff
Go to solution

We’re glad to hear about this. We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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bmart007
New member | Level 2
Go to solution

it still draining the battey when auto upload is enabled. When are you going to fix this?WhatsApp Image 2018-03-13 at 2.42.00 PM.jpeg

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