Storage Space
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@Nic11 wrote:
but I will lose all my settings
Lusil
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Lusil
Community Moderator @ Dropbox
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@Nic11 wrote:
but I will lose all my settings
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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@Nic11 wrote:
Reinstalling the mobile app maybe will temporally solve the problem, but I will lose all my settings and in few weeks the problem will appear again...
You're referring to the cached files that Dropbox will temporarily store during the normal use of the app.
When you view or open a file in the Dropbox app, it needs to be downloaded to your device before it can be opened. Dropbox downloads these files to a cache and stores them temporarily. In the iOS version of the app there's a Clear Cache button in Settings, though I've never had much luck with it actually clearing anything. Typically, only uninstalling and reinstall the app would clear the cached files, but that will also clear any files you've marked as available offline.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Hi. I have the same issue. My Samsung Android is taking 26G of space. I cleared cache, but that didn't do anything Cache is zero. But it says data is 26G. Can I simply 'clear data' on my phone? Will it leave all in cloud in tact and not delete any files? (I suppose I could uninstall and reinstall dropbox app...but if clear data works, I probably should just do that).
thanks!
-Karen
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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