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Dropbox iPad app won’t open ANYTHING, iPhone app works fine

Level 2

I have the latest Dropbox app on my 2011 MacBook, iPhone 6S and iPad 9.7 2017. iPhone and iPad are on iOS 12.1.1. All devices are connected to the same WiFi network.

Everything works perfect on the Mac and iPhone. However, the iPad app will not open any file whatsoever. It just spins the little wheel and never loads.

I tried clearing the cache, reinstalling the app, and restarting the iPad. IT WILL NOT OPEN FILES. I can access the Dropbox files just fine through the iOS files app and through Safari on the iPad, but not the Dropbox app where I need them most.

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5 Replies

Re: Dropbox iPad app won’t open ANYTHING, iPhone app works fine

Level 4
SAME!
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Re: Dropbox iPad app won’t open ANYTHING, iPhone app works fine

Dropboxer
Hey there (@Taylor R.4) & (@ndizzot), your reports here have been echoing this discussion, as you’ve been describing an issue pertaining to your iPad whereas the same steps on your iPhone yield the expected results. If it’s not too much trouble for you, would you mind including a screenshot (omitting personal info) of how this issue has manifested itself on your end, so as to paint a clearer picture of what’s happening?
 
Spoiler
From there, can you let me know whether you’re having any pending OS updates on your phone? (Note: The most recent stable release for iOS is 12.1.3.) Also, are you running the latest version of our app (128.2)?  
Thanks in advance for the time & efforts you’re devoting on that & I’ll be awaiting your next reply on this conversation!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: Dropbox iPad app won’t open ANYTHING, iPhone app works fine

Level 2

Hi @Jane,

My DropBox app updates automatically on both devices. I did not know there was an iOS update available. So I updated both my devices.

My iPhone continues to work fine, and fortunately, my iPad now seems to be working just fine. It would appear that updating iOS solved the issue.

I will post again in this thread if there are further problems.

Thank you for your input.

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Re: Dropbox iPad app won’t open ANYTHING, iPhone app works fine

Dropboxer
Glad it’s sorted now & thanks for pinging me back to let me know of the results @Taylor R.4Unicorn
 
We’re always a post away in case you have further inquiries or thoughts in the future, so don't hesitate to reach back out on our Forum at any time & it’ll be a pleasure to work with you again. Take care until then! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Re: Dropbox iPad app won’t open ANYTHING, iPhone app works fine

Level 4

Hi!

Same situation for me today. On my iPad I have lastest versions on Office applications and  IOS version 12.1.4. Yesterday everything was fine.

Reagrds,

Jussi

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Dropbox iPad app won’t open ANYTHING, iPhone app works fine
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