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Dropbox not uploading files on iOS 12.1.4

Level 2
This used to be a great app, but now I'm unable to upload any files to it using my iPhone running iOS 12.1.4. Anytime i try to upload files, it simply says “uploading” at the top and nothing happens. I’ve tried on multiple WiFi connections and cellular data, but it never works.

I’ve tried restarting my phone, plugging it into a power source. This doesn’t work either.

I’ve researched the issue on forums, but i can’t find any answers. I’m leaving this review hoping someone can assist me with my problem.
1 Reply

Re: Dropbox not uploading files on iOS 12.1.4

Dropboxer

Hey there @Jj2man, so sorry to hear about this.

As you've done some troubleshooting on your own, could you try clearing the cache on your app and then sign out and back into your Dropbox account?

To clear your cache, please follow the steps listed below:
- Navigate to the “Personal” tab
- Tap the gear icon in the upper-left corner of the screen
- Select “Clear Cache”

Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

Let me know how it goes!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Dropbox not uploading files on iOS 12.1.4
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