Integrations
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Hi all.
I use a tablet (Samsung) to open excel 'quote sheets' that are stored on dropbox. I always open the same file then use the 'save as' to save it under the customer's name.
The problem is when there has been a slight alteration to the original file, my tablet seems to want to open the version before! The only way I can stop it doing this is to call the 'quote sheets' something slightly different ('quote sheet 1'). I do go onto drop box and have that file available offline and when the 'quote sheet' has been altered it does update itself so drop box knows that there is a newer version but as soon as I open it with excel the old version pops up again!
Anybody had this issue?
I have put this question on the Microsoft website and they said it was a dropbox problem! (Passing the buck comes to mind!)
Thanks in advance 😉
Joe
Sanchez
Community Moderator @ Dropbox
dropbox.com/support
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Hi therer
Yes it does. Everything works fine on a laptop but as soon as we use the tablets this problem occurs!
Many thanks
Joe
We open it through drop box under files offline. It does sometimes say that the file is out of date but it will then download the latest version. When we opening 'the latest version' through dropbox, it then opens up excel then shows us an older version of it.
Hi!,
Check out the following:
Verify if the "save" window of the Microsoft Word does not save all new files as "only read" file.
Change the name of the file (customer name) before you start to work on it, once the file is done, use just "save" button and not "save as".
Regards!
@Mobity wrote:
Hi!,
Check out the following:
Verify if the "save" window of the Microsoft Word does not save all new files as "only read" file.
Change the name of the file (customer name) before you start to work on it, once the file is done, use just "save" button and not "save as".
Regards!
Hi there
With regards to the 'read only' there is nothing that I can change as you can see on the screen shot below
With regards to the save under a different name. This does work. Bu the question was excel and word keeps opening an old version of a file. Why does it keep opening a file that was updated 1 - 2 weeks ago?
Many thanks
Joe
Sanchez
Community Moderator @ Dropbox
dropbox.com/support
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