Offline file stuck as downloading on my iPad

[Atchfam]

I am attempting to download (make available offline) a png file to my ipad to be used in keynotes and GoodNotes.  It’s only 189K.  It has been stuck on “download pending”.  I am on WiFi.  I tried using cellular but that didn’t do anything either.  Please help!!  Thank you!

[Jay]

Hi there, are you referring to the official Dropbox mobile app, or the iOS Files app?

If the former, do you have any camera uploads currently in progress? You can check this from the Photos tab.

Could you trying quitting the app completely, rebooting the device and then reopening the app to see if this helps at all?

Keep me posted with any updates!

[Atchfam]

Yes, I am using the Dropbox for iPad App.  I have closed and reopened, I have uninstalled and reinstalled.  I have closed every other app.  I have deleted the files and saved again (opened link in email, selected save to dropbox). still spinning downloading icon and says downloading...

[Jay]

Okay, so are you actually saving it from your email to Dropbox, or marking it as offline in the Dropbox app?

Are you using the iOS Mail app? Could you try saving it to the iOS Files app, and then copying or moving it to the Dropbox folder within that app to see if this helps?