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Why do I receive an "invalid email" error when trying to sign into the app on my Android device?

Level 2

When logging into Dropbox on my Android phone I get a message to "please enter a valid email address" even though I am entering my correct Dropbox email address.  I never had this problem before, and I suspect it is due to an update.  Any suggestions?

11 Replies

Re: login issues Android

Dropboxer
Hey there @mageejh,
 
If you are currently logged into your Dropbox account via another device or through the web, can you please just double check the email address from there. Also, can you let me know if you are running the most up to date version of the Dropbox mobile app on your device?
 
Have you already tried uninstalling the app and downloading it again on your Android device?
 
Let me know what you find - Cheers!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Signing in to dropbox on a samsung galaxy s5

Level 2

I have just installed dropbox on a Galaxy S5 and when I try to sign in with the correct email and pasword, it asks me to enter a valid email address??

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Re: Signing in to dropbox on a samsung galaxy s5

Dropboxer
Hey there @Kees P.2,
 
I’ve merged your post here as it seems you’re having the same issue. Can you please check my previous response and let me know what you find please?
 
Also, can let me know whether you are able to sign in via the web with this email address?
 
Looking forward to your reply - Thanks! 



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Signing in to dropbox on a samsung galaxy s5

Level 2

I had the same problem. Uninstalling updates and then reopening the app solved the problem for me.

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Re: Signing in to dropbox on a samsung galaxy s5

Dropboxer
 
Thanks for letting us know what worked for you here! I’m sure this will be helpful to others experiencing the same issue.
 
Hope you have a great week ahead - Cheers!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Signing in to dropbox on a samsung galaxy s5

Level 2
I’m having the same problem, however, uninstalling and reinstalling didn’t work for me. It says the email address is invalid which is not true. What can I do? This is only a problem on the Samsung Galaxy 6. Not a problem on my iPhone 6.
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Re: Signing in to dropbox on a samsung galaxy s5

Dropboxer
 
Can you let me know which version of the Dropbox mobile app you currently have installed on your Android device? You can check this by going to the device Settings, choose Apps and notifications and then choose the Dropbox app. From here it will tell you the version of the app installed.
 
Let me know what you find - Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Signing in to dropbox on a samsung galaxy s5

Level 2

I'm having the same problem!  So frustrating. I've checked the email address and it's correct and the version I'm running is 3.0.4.10

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Re: Signing in to dropbox on a samsung galaxy s5

Dropboxer
 
Have you already tried doing a reinstall of the mobile app? The version you mentioned (if it's Dropbox you're referring to) is very old indeed!
 
Let me know how it goes - Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
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Why do I receive an "invalid email" error when trying to sign into the app on my Android device?
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