cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Did you know you can get an answer in less than 2 hours? Try asking a question now!
809 Views
6 Comments
1 Like
Highlighted
Level 3

iOS 11 PDF Export to Dropbox changing names

When attempting to export a file from iOS 11 devices, the original file name is changes to "file" followed my the month, day, hour, minute & second, then the extension ",pdf".  Have attempted from multiple devices and other methods but the file name always ends up with the same format.  Need the original name maintained during the exporting operation.

1 Accepted best answer

Accepted Solutions
Dropboxer

Re: Attachment file changing name upon saving in IOS11

Hey  this was an issue on a previous version of the application, which has now been fully resolved. If you're still experiencing the same behavior, please make sure that you've downloaded 11.0.3 on your iOS device & you're running the Dropbox version 68.2.
 
I'll be awaiting your update on the progress here & we'll take it from there! 

 

 

[This thread is now closed. If you have a similar or new question, you can ask here.]




Jane
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
6 Replies
Dropboxer

Re: iOS 11 PDF Export to Dropbox changing names

Hi geacreations,

Can you tell me the steps you are taking to export the file? There's a few different flows for exporting.

------------------------------
iOS Engineer @ Dropbox
Reply
Loading...
Level 3

Re: iOS 11 PDF Export to Dropbox changing names

Just discovered Save to DropBox was the root of my problem. If I select Save to Files then select a DropBox folder as the destination then the original file name is maintained. Removed Save to DropBox as one of the choices and always go to DropBox via Save to Files, it works for me. It was just logical to use the Save to DropBox selection. Now that I removed the option, my problem is solved.
Reply
Loading...
Level 3

Re: iOS 11 PDF Export to Dropbox changing names

Spoke too soon.  The above option only works on my iPhone.  When I attempt it on my iPad Pro the Dropbox destination via Save to Files is grayed out.  I have Pass Code lock turned off on both devices.

Reply
Loading...
Level 4

Re: iOS 11 PDF Export to Dropbox changing names

Please note that the individual that started this thread marked it as solved yet replied later that it wasn't solved yet did not unmark it.

 

I am having this same issue with pdf attachments changing filename.  Furthermore, when I use Save to Files I cannot get to the lower hierarchy folders within my folder structure to actually save it where I need to.  So I really need the Save to Dropbox feature to work.

 

Here are the steps I am taking:

In ios Mail, accessing my company Exchange server mailbox, I click on a file attachment to an email to open it on my iPhone

Then I click on the share/Save to icon in the bottome left-hand corner of the attached document

I click on Save to Dropbox button

The file name is now changed from what it was named as attached to my email reading File Oct 04, 11 52 39.pdf

 

Now I have to take the steps to change the file name each time, which I did not have to do previously.

 

If I choose the new "Save to Files" button, I cannot work my way down through the Dropbox folder hierarchy to get to the actual folder where I want to save this file.  It only goes to the 4th level and I save to a 5th level folder within Dropbox. So this is not a solution for me.  However, the name of the file does not change if using this process.

Reply
Loading...
Level 4

Attachment file changing name upon saving in IOS11

Please note this same thread was started below by another user that marked it as solved. The user replied later that it wasn't solved yet did not unmark it.

 

I am having their same issue with pdf attachments changing filename when I am attempting to save the file to Dropbox.  Furthermore, if I attempt to use Save to Files I cannot get to the lower hierarchy folders within my folder structure to actually save it where I need to.  So I really need the Save to Dropbox feature to work.

 

Here are the steps I am taking:

In ios Mail, accessing my company Exchange server mailbox, I click on a file attachment to an email to open it on my iPhone

Then I click on the share/Save to icon in the bottom left-hand corner of the attached document

I click on Save to Dropbox button

The file name is now changed from what it was named as attached to my email reading File Oct 04, 11 52 39.pdf

Now I have to take the steps to change the file name each time, which I did not have to do previously.

 

If I choose the new "Save to Files" button, I cannot work my way down through the Dropbox folder hierarchy to get to the actual folder where I want to save this file.  It only goes to the 4th level and I save to a 5th level folder within Dropbox. So this is not a solution for me.  However, the name of the file does not change if using this process.

Reply
Loading...
Dropboxer

Re: Attachment file changing name upon saving in IOS11

Hey  this was an issue on a previous version of the application, which has now been fully resolved. If you're still experiencing the same behavior, please make sure that you've downloaded 11.0.3 on your iOS device & you're running the Dropbox version 68.2.
 
I'll be awaiting your update on the progress here & we'll take it from there! 

 

 

[This thread is now closed. If you have a similar or new question, you can ask here.]




Jane
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Mobile

Welcome! If you have a question about Dropbox, you’re in the right place

Post your question or search for an answer, the community is here to help

Not looking for support? Explore other features of Dropbox

Learn more about the community

Who's talking
Top contributors to this post
  • geacreations
  • MsDClark
  • Maple
  • Jane