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iPhone app not opening any file type

Level 6
The Dropbox app on my iPhone X iOS 12.1.2 wont open any file type. All files sync fine from desktop and show up on the mobile app with a thumbnail image preview, but when tapped to open the loading graphic just keeps spinning. Could have coincided with iOS update.
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27 Replies

Re: iPhone app not opening any file type

Super User II

Are you connected to the internet while trying to open then @andystuart_?


 


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Re: iPhone app not opening any file type

Level 6
Thanks! Yes I’m on wifi
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Re: iPhone app not opening any file type

Level 2
I have same problem today
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Re: iPhone app not opening any file type

Level 2
I have the same problem also.
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Re: iPhone app not opening any file type

Super User II

As a few of you are having it can I please ask you log a ticket at www.dropbox.com/support and link back to this thread? 

Once logged you can track at http://dropbox.zendesk.com


 


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Re: iPhone app not opening any file type

Level 2

I'm having the same problem too

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Re: iPhone app not opening any file type

Level 6
The issue seems to be resolved after a week or so. Not sure why, don’t think anything had been updated.
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Re: iPhone app not opening any file type

Level 2

I've still got the issue - spinning wheel when opening a file.

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Re: iPhone app not opening any file type

Level 5
Iandtalbot,

Try uninstalling then reinstalling the app.
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iPhone app not opening any file type
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