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login issues Android

Level 2

When logging into Dropbox on my Android phone I get a message to "please enter a valid email address" even though I am entering my correct Dropbox email address.  I never had this problem before, and I suspect it is due to an update.  Any suggestions?

3 Replies

Re: login issues Android

Dropboxer
Hey there @mageejh,
 
If you are currently logged into your Dropbox account via another device or through the web, can you please just double check the email address from there. Also, can you let me know if you are running the most up to date version of the Dropbox mobile app on your device?
 
Have you already tried uninstalling the app and downloading it again on your Android device?
 
Let me know what you find - Cheers!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Signing in to dropbox on a samsung galaxy s5

Level 2

I have just installed dropbox on a Galaxy S5 and when I try to sign in with the correct email and pasword, it asks me to enter a valid email address??

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Re: Signing in to dropbox on a samsung galaxy s5

Dropboxer
Hey there @Kees P.2,
 
I’ve merged your post here as it seems you’re having the same issue. Can you please check my previous response and let me know what you find please?
 
Also, can let me know whether you are able to sign in via the web with this email address?
 
Looking forward to your reply - Thanks! 



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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login issues Android
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