Camera Upload Error on Mac OS High Sierra/ Photos...Could Not Be Imported

[Michelle A.8]

Since April 10, I've been spending a LOT of time trying to upload photos and videos from my iPhone 7 [iOS 11.3 (15E216)]  to my Mac [macOS High Sierra (Version 10.14.4)]. It used to do that no problem, but no more.

Sometimes I get only an error message, while other times, I get a message that makes me hopeful -- "Finding photos / Thus could take a while..." But it is followed up by another error message.

I've tried everything I can think of, including disabling then enabling imports, installing the newest version, etc. -- but I still get nothing but error messages. The two most common are:

1.  "Camera upload error / Failed to import 210 of 210 photos."

2.  "210 photos or videos from 2018.Phone.7 couldn't be imported. 0 photos and videos were imported."

Please help. Thank you!

[Jane]

Hey egmusic42, thanks for checking in with us here & welcome to our Community!

For starters, can you please clarify if you’re getting the “Finding photos & videos”/ “Camera Upload error” mentioned here? Has this behavior remained unaltered since the upgrade to High Sierra? Has it changed over time maybe (this is merely, so as to understand the steps you’ve already followed on your own & see if you’re experiencing a different issue)? 

Also, can you let me know if you’ve tried any of the steps listed above or other workarounds, so as to make sure we’re both on the same page & I’m following-up from where you’ve left off? 

Thanks in advance for your cooperation & I’ll be awaiting your next message!

[tomlauren]

I have the exact same problem as the original poster.    Is there a solution for it yet?

[Jane]

Hey tomlauren, thanks for checking in on our Community for recent updates on this matter! 

As an initial point of reference, you may keep in mind that we’re keeping track of all active cases at the moment & we’ve included this error on our Known Issues, since our team specialists are investigating this further. 

As I’d like to help you out on the matter as much as possible, I ran a search on our system on my end, I’ve located your open ticket & I’ve made sure you’ve received a reply there. 

Whenever you find some time, please check your inbox our latest email & let me know here in case you’re unable to locate this reply. 

Until we talk again, I hope you have a creative & fruitful week ahead! 

[Rick_M]

I have seen this occasionally on my Android: my workaround is to "share" the photo with "dropbox"!

[PhilippePierre]

Thanks benjuang, perfect!