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Default video file download format is wrong

Level 2

How do I change the default file format for video downloads in Dropbox? Dropbox download reads the mp4 file as  .insv, a 360 video format for Insta360 files. No matter how I try to change the " Open with " dialogue, the file format is wrong.

3 Replies

Re: Default video file download format is wrong

Super User II

Dropbox doesn't change the format of your files. Whatever file type is received during download is the file type as it's stored in Dropbox.

Can you give us a better explanation of what's happening, and how you're trying to download and open the files?

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Re: Default video file download format is wrong

Level 2

I resolved the issue by de installing the rogue app from my desktop = thanks!


@Rich wrote:

Dropbox doesn't change the format of your files. Whatever file type is received during download is the file type as it's stored in Dropbox.

Can you give us a better explanation of what's happening, and how you're trying to download and open the files?


 

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Re: Default video file download format is wrong

Dropboxer
Thanks for keeping us in the loop, @gerim
 
Don’t hesitate to get back to us if you have any other queries and, in the meantime, have a wonderful day ahead! slightly smiling face

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Hi anonymous,

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Default video file download format is wrong
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