Dropbox video-No Sound

[Tou X.]

submitting an assignment for homework. Uploaded the video, but there is no sound on the link. it only says preview, however, even when I do sign in, I get the full length of the video, but no sound.

[Laureline]

Hey there!

Could you tell me the format of your video, its size and length please? Thanks!

[Tou X.]

it is about an hour and 13mins. and it is a .mov

[Laureline · Accepted solution]

Hmm, ok...

If you have the images, but not the sound, and that it's working when you open it locally, then we would need to investigate further.

Could you write about your problem to the support here:
https://www.dropbox.com/support ?

Make sure to include a link to the file, so that we can try to reproduce the issue on our end.

Cheers!

Mod note: You can see more in regards to what file types you can preview, here: https://help.dropbox.com/view-edit/file-types-that-preview. 

[Andrea L.21]

Mine's .mp4 and have the same problem...

[Laureline]

Andrea, could you also fill in a ticket there:
https://www.dropbox.com/support ?
We'll be more than happy to look into your issue, and try to understand why your videos don't have sound when you preview them online.

[Rose Marie S.]

I'm having the same problem with mp4 videos.   What should I do to hear the sound on my videos?

Thanks,

[Clint D.]

I have the same problem. No audio when watching video

[Khoa P.1]

MP4 Video has No sound on my iPhone but does on my Samsung, can anyone help?

[Walter K.5]

Am producing a film.  Music supervisor is sending me  mp4s of clips --  no sound on my Windows desktop (Windows7, 64 bit)/  I do get sound on my Ipad.

Anything I can do?

Thank you, 

Walter