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Extremely slow video preview playback

I have been uploading the same type of MP4 videos for some time now without any problems and I share links to them so people have the option of watching without downloading. Today when I did this, the video preview (from the link) was ridiculously slow (comedy slurred voice etc). The original files work fine, I also tried re-rendering and uploading the videos and the same thing happened. I just don't understand, please help!
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Super User

Re: Extremely slow video preview playback

Hello, @Audiovis...

 

Since the original file play correctly then it's possible that what you're experiencing is browser related.

 

Do the videos play like that for the people who you've shared it with or is it only occurring on your computer?  Have you tried using a different browser to play the video?

 

The best way for anyone to watch a video that you share is to download it (due to preview limitations).

 

I'm listing the Help Center articles below for your convenience, this way you can read them at your leisure.



HELP CENTER ARTICLES:

  • What types of files can I preview on Dropbox?  This shows you the types of files that can be previewed from the website (including any file limitations).  Be aware that if the files are password protected then you won't be allowed to preview them.


FREE DROPBOX MEMBERS SHOULD BE AWARE:

  • There are 20 GB bandwidth limitations set per day.  This means that every file, photo or video that's viewed and/or downloaded counts against your daily allotment.
  • EXAMPLE:  You share a link to a 500 MB video (0.5 GB) and it's viewed 40 times in less than 24 hours, then your 20 GB bandwidth limit for a free Dropbox account has been attained (your links will be temporarily disabled, and anyone who tries to access them will see an error page instead of your files).
  • Keep in mind that if you share a link with people who in turn shares the link with their friends, especially via social media, then your bandwidth limit could be reached in an hour (not hours).
  • Upgrading to a Plus account will remove the daily 20 GB restriction and will increase it to 200 GB.
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1 Reply
Super User

Re: Extremely slow video preview playback

Hello, @Audiovis...

 

Since the original file play correctly then it's possible that what you're experiencing is browser related.

 

Do the videos play like that for the people who you've shared it with or is it only occurring on your computer?  Have you tried using a different browser to play the video?

 

The best way for anyone to watch a video that you share is to download it (due to preview limitations).

 

I'm listing the Help Center articles below for your convenience, this way you can read them at your leisure.



HELP CENTER ARTICLES:

  • What types of files can I preview on Dropbox?  This shows you the types of files that can be previewed from the website (including any file limitations).  Be aware that if the files are password protected then you won't be allowed to preview them.


FREE DROPBOX MEMBERS SHOULD BE AWARE:

  • There are 20 GB bandwidth limitations set per day.  This means that every file, photo or video that's viewed and/or downloaded counts against your daily allotment.
  • EXAMPLE:  You share a link to a 500 MB video (0.5 GB) and it's viewed 40 times in less than 24 hours, then your 20 GB bandwidth limit for a free Dropbox account has been attained (your links will be temporarily disabled, and anyone who tries to access them will see an error page instead of your files).
  • Keep in mind that if you share a link with people who in turn shares the link with their friends, especially via social media, then your bandwidth limit could be reached in an hour (not hours).
  • Upgrading to a Plus account will remove the daily 20 GB restriction and will increase it to 200 GB.
Reply
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