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I have lost all my photos. Can you help me recover them?

Level 2

I have lost almost all of my pictures, all the way back to 2009!
my dropbox was FULL and now is 0,6% og 2,0 GB used..
howcome is all the pictures deleted? can i get them back somehow?
I tried to acess ''Files'' but i do not have an 'deleted items' 

Just for the clearence i have not deleted my pictures and videos by myself - they have desapeared. loudly crying face

4 Replies

Re: deleted items

Dropboxer
Hey Helena (@Helena-kirk), I understand that being unable to determine why your files were deleted may be a frustrating experience & for that reason Jay has created a very insightful resource here, which breaks down the various ways your files are susceptible to deletion.
 
Now, as I’m here to help you out as much as possible, I’d like to ask you to review my pointers below whenever you get a chance: 
 
For starters, are you logged in the account your files were initially uploaded on Helena? If so, can you recall when was the last time you logged in on that account approximately? Do you have more than one Dropbox accounts by any chance? Also, have you received an email in the past that your account will be closed due to inactivity?
 
If you have only one Dropbox account (& you can recall uploading your files there in the past), then the following hints may be helpful to you:
 
Spoiler
  • Have you tried looking up some example file/ folder names on the Search box  🔍 on the top-right hand corner of your Account incidentally? (Note: I’m merely asking, as your files may have been moved, so you should be able to access them normally.)
  • In case your files were located inside a shared folder, maybe you’ve left the Share dividers, which you can add back on your Sharing tab. 
  • It would be worth mentioning that you could search on your Deleted Files page for all the deletions that have been recrded on our end. Would you mind having a look there whenever you get a chance? 
  • Last but not least, can you by any chance recall whether you uploaded your files from the Dropbox website or you placed them in the Dropbox folder on your pc/Mac? If the latter, can you let me know if these files synced online as expected Arrows Counter Clock/ White check mark?  
Please do let me know of your findings & I’ll make sure to check back with you with the best next steps asap. Thanks in advance!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Questions asked in the community will likely receive an answer within 4 hours!)

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Re: Missing lots of files

Level 2

Hi Miss Jane,

I am experiencing the same problem please help me also to find the missing files because I have a lot of important documents that I have to retrieve. Thank you 

 

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Re: Missing lots of files

Level 2

I went already to the history of my dropbox I cannot see a massive deletion of files. Is it possible that if another user of the dropbox deleted it, is it possible that this is not going to appear in the history?

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Re: Missing lots of files

Dropboxer
Hey there (@Racky), sorry to hear that you were unable to locate your missing files on your end. Kindly note I’ve moved your post under this discussion here, just in order to ping you towards the pointers I had included on this discussion for Helena. Would you mind having a look at my previous comment & let me know whether any of those help you resolve your current situation?
 
Please let me know how you get on with these initial checks; any detail you could include on this discussion would be very helpful & rest assured that I’m here to help as much as possible! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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I have lost all my photos. Can you help me recover them?
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