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I'm unable to download a short video. What should I do?

Why cant i download a short video to my dropbox

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Re: I'm unable to download a short video. What should I do?

Dropboxer
Hey there (@goldenstardust), would you mind clarifying if you're facing this issue downloading your files from our website? 
 
If so, can you please check if that persists across browsers or through an incognito window/ in private browsing mode for you? Can you also try repeating once without any extensions running & see if that amends the behavior? As an additional step, would you mind clearing your browser's cache & see if this does the trick for you this time? If you’re still getting the same results after trying my suggestions, I’d appreciate it if you included a screenshot re-creating the discrepancy in your next reply here, so as to get a better idea of what’s happening.
 
Once you find a bit of time to check back on how my pointers work for you, please do let me know of the outcome here & I’ll do my best to further advise on this discussion. Thanks!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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I'm unable to download a short video. What should I do?
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