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I need help with downloading a video. Any ideas?

I orginally downloaded video from my cannon sd card. I viewed the videos. Now I cannot find them anywhere. When I try to download again, it says I have no space... 

Please help

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Dropboxer

Re: I need help with downloading a video. Any ideas?

Hey there @Linda73 - sorry to hear that!

If this persists across different browsers, could you please send me a screenshot of the exact error message along with the steps you take to do this so I can see if it refers to your Dropbox account's quota or your device's space? 

Note that, if needed, you can always view your current quota usage on the following page:

https://www.dropbox.com/account/plan 

Generally speaking now, if your Dropbox account is over quota then only syncing stops. Nothing will be removed and syncing will resume when you bring your account under quota again. To get your account under quota you can do any of the following:

  1. Upgrade your account – check out www.dropbox.com/plans for other information.
  2. Increase your quota using referrals bonuses or other promotions.
  3. Leave any shared folders that put you over quota.
  4. Move files that don't need to sync out of your Dropbox folder.

If you need help with finding missing files, please take a look at your deleted files page and if this does not help you can also check your events page where all adds, edits and deletes on your account are normally logged. 

I hope this information helps and please keep me posted on your findings Linda!




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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