My camera uploads are not syncing with my computer when plugged in

[Cips916]

I have a new phone and set it up with Dropbox, same as my last few pghones. I clicked to verify the new phopne should do camera uploads and nothing happens when I connect it via USB to my computer. The computer asks if I would like to have it connected, but than nothing happens and it tels me that everything is up-to-date (there are 4 days worth of photos that have not synced up).

I've read through the help section tried the preference reinstallign the app, etc. and nothing seems to do the trick. Any help would be appreciated.

[Walter]

Sorry to hear about your camera uploads issue @Cips916 - let's have a look!

Could you try resetting your Camera Upload settings on the desktop app installed on the affected computer?

This will allow your computer to automatically upload photos to Dropbox each time you plug in your mobile device. You can change your import preferences from the Dropbox application on your computer. To do this, follow these instructions:

For Macs: 

• Click on the Dropbox icon in your menu bar at the top of the screen and then click on the gear in the Notifications panel.
• Choose "Preferences".
• Go to the "Import" tab.
• Uncheck and check again "Enable camera uploads for".

This will reset your Camera Upload settings for all your devices. When you connect a device, Dropbox will ask you if you want to import pictures from it.

For Windows: 

• Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the gear in the Notifications panel.
• Select "Preferences".
• In the window that appears, click on "Change AutoPlay Settings".
• In the AutoPlay settings, scroll down and choose the camera (i.e phone in your case) you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
• Click on the drop-down menu and choose "Ask me every time" or choose a different application for importing.

Let me know if this did the trick for you please!

[AnaluGB]

Thanks for your help. The same thing happened on my macbook and with your explanation I was able to reset my preferences and reconnect my iphone with dropbox.

[Cips916]

Hi Walter- Thanks... But I've tried that a number of times and that didn't work, I've actually done that a number of times at this point. I've even unassocaited the phone with Dropbox on the desktop and reassociated it. Even when I do that, Dropbox still tells me that everything is up to date on the MacBook despite numerous days of pics not being uploaded

[Walter · Accepted solution]

Thanks for the update @Cips916 - I've already reached out via email to have a look into this with all of my tools available; thus creating a ticket for you with ID: 8723719. 

Take a look when you get the chance and we'll take it from there. 

[teapod]

I'm having the same problem but my Mac says it does not detect any new photos to upload. I currently have over 2,000 photos to upload and it is doing so very slow through wifi.

[Walter]

Were those previously uploaded by any chance @teapod?

Can you change your bandwidth settings and let me know if you still notice this? If you do, could you share the exact status of the desktop app as shown on your Mac's menu bar? 

If you're using the mobile app, could you ensure you're running the most recent version (https://www.dropbox.com/mobile) and your mobile device's OS as well? 

Let me know what you find!

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]