My video small never finishes uploading.

[jjfraulynn]

I am trying to upload a 683 MB video and it is never done uploading. The progress bar is full and it says there are 0 seconds left, but it won't actually complete. I've tried it twice and this last time I waited for over 12 hours but it still says the same thing.

[310EI]

---

@jjfraulynn wrote:

I am trying to upload a 683 MB video and it is never done uploading.

I've tried it twice and this last time I waited for over 12 hours but it still says the same thing.

---

Hello, @jjfraulynn...

First, let's start by checking your current storage space level since you didn't specify what type of account you use (eg: Basic, Individual or Team).

How much storage space is available when you look here (eg: 300 MB of 2 GB used)?  If you're over your storage quota then your files won't sync (upload).

[jjfraulynn]

I have a basic account and this is my first upload. So it says I'm using 0 of 2GB

[310EI · Accepted solution]

---

@jjfraulynn wrote:

I have a basic account and this is my first upload. So it says I'm using 0 of 2GB

---

Hello, @jjfraulynn...

Thank you for clarifying.

Are you currently just using Dropbox's web interface?  You should login to your Dropbox account to verify that your video didn't upload (look here).

Listed below for your convenience are a few tips regarding installing the Desktop Client in case I'm not around when you come back.  It's much more reliable for uploading large files.

I recommend that you try the newest stable build (offline installer) vs any beta versions that are available (v48.3.57).  After installing it, please restart your computer.  Be certain that you use the same Dropbox login credentials when you sign-in to the Desktop Client.

Afterwards, any Folder/Files that are stored in your Dropbox account will download (sync) to your computer's hard drive (located inside the Dropbox Folder).

Of course any of the Folders/Files located on your C-drive that you MOVE into your Dropbox Folder will be uploaded to your Dropbox account (uploading is a time-consuming process).

---

---

HELP CENTER ARTICLES:

• How do I install Dropbox?
• What do the icons on my files mean?
• Where can I find the full Desktop Client installation file?
• Where is my Dropbox folder?
• How do I find and change my desktop application preferences?
• How do I add or upload files to my Dropbox?
• What is a system tray or menu bar?
• Save hard drive space with selective sync.
• How do I make Dropbox sync faster or control the bandwidth used?

[jjfraulynn]

This worked instantly, thank you!

[310EI]

---

@jjfraulynn wrote:

This worked instantly, thank you!

---

Hello, @jjfraulynn...

That's terrific news... you're welcome.  I appreciate that you let me know it worked.

Thank you for marking my post as a solution  - much obliged.

[Shailendrakgiri]

Hi

[Mark]

Hi

Can we help you at all?

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask help from the Community here.]