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mk8 Level 2
Level 2

Request to delete some sensitive photos from Dropbox...very urgent

Hi my sister was robbed and her sensitive photos appear on dropbox...please assist in deleting as it affecting everyone mentally.
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Community Manager

Re: Request to delete some sensitive photos from Dropbox...very urgent

Hi Mk8

You should log on https://www.dropbox.com/account/security and remove the device that was robbed from the list of connected devices as well as change your password immediately.

Hope this helps!



Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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Community Manager

Re: Request to delete some sensitive photos from Dropbox...very urgent

Hi Mk8

You should log on https://www.dropbox.com/account/security and remove the device that was robbed from the list of connected devices as well as change your password immediately.

Hope this helps!



Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Level 4

Re: Request to delete some sensitive photos from Dropbox...very urgent

Definetly go onto her account and unlink it from her stolen device and then go in and delete the files or migrate them onto a local hard drive. Sorry to hear that she was robbed!! 

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