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Request to delete some sensitive photos from Dropbox...very urgent

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mk8 Level 2
Level 2

Request to delete some sensitive photos from Dropbox...very urgent

Hi my sister was robbed and her sensitive photos appear on dropbox...please assist in deleting as it affecting everyone mentally.
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Community Manager

Re: Request to delete some sensitive photos from Dropbox...very urgent

Hi Mk8

You should log on https://www.dropbox.com/account/security and remove the device that was robbed from the list of connected devices as well as change your password immediately.

Hope this helps!


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Solution
Community Manager

Re: Request to delete some sensitive photos from Dropbox...very urgent

Hi Mk8

You should log on https://www.dropbox.com/account/security and remove the device that was robbed from the list of connected devices as well as change your password immediately.

Hope this helps!


White check mark - Was this post helpful? If so, please mark 'Accept as Solution' below so other users can find it quickly!
heart eyes face - Did this answer your burning question? Click the Kudos button!
Arrows Counter Clock - Still Stuck? Contact our support team


Level 4

Re: Request to delete some sensitive photos from Dropbox...very urgent

Definetly go onto her account and unlink it from her stolen device and then go in and delete the files or migrate them onto a local hard drive. Sorry to hear that she was robbed!! 

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