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Known issues - updated June 18th see more

Retrieve dropbox folder

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Level 2

Retrieve dropbox folder

i wonder if i can retrieve a folder that i have deleted on the 15th August 2017. I tried following the guidelines on how to restore a folder but it doesnt seems to work.

2 Replies
Super User II

Re: Retrieve dropbox folder

I dont think it will work Joann via the website as its over 30 days. 30 days was to Thursday this week.

It may now be unrecoverable.

All I can suggest is logging a ticket with support and asking them: which you can track at

Note though that replies will take time, especially if you are a free user, and there is no guarantee it will be recoverable.


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Re: Retrieve dropbox folder

Hey @joann7


Thanks for getting in touch on the Dropbox Community on your missing files! 


The best course of action is to follow-up @Mark's advice & reach out to our team, so that we check your account details & see if a restoration on our end is possible. Once you do, please let me know a ticket ID in your reply, so that I follow-up on your request. 
(Note: Please keep in mind that once you submit a ticket, you should be able to see your ticket number in the email heading that you receive soon after you "Submit" it, it should be a 7 digit number.)
Looking forward to hearing back from you! 


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