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Seeing indentities (names) of persons in my Dropbox photos

Level 2

I have been working with the Dropbox helpdesk, but still need help. Here's the issue: A photographer uploads photos to my business Dropbox and I  can access and navigate those easily. BUT, I can't create/see or establish the icon/button/function, that lets me see the names of the persons in the photos, as identified by the photographer. One helpdesk assistant said it is because my personal and business accounts are not synched...but the insructions she gave to synch them do not work (and I'm not entirely sure if that is indeed the issue). Suggestions?

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Re: Seeing indentities (names) of persons in my Dropbox photos

Hey @Catcom, following your post here I’ve made sure to run a search on our system, I’ve located your open support request & I can see that you’re in an open discussion with my colleague there. I’ve made sure to include a copy of your comments, in order to gather all relevant details in one email chain. As I can see that there’s some progress on your open conversation, I’d advise including all additional questions you may have there, as my coworker has direct access to your account on our tools & they have a clearer view of the details surrounding the case. 
I hope that this gets clarified soon for you & I’m always here in case you’d need further assistance in any way. Thanks!


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Seeing indentities (names) of persons in my Dropbox photos
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