Stuck "importing photos..."

[James P.45]

My dropbox is set to auto import/upload my iphone photos, which it is doing. But it keeps telling me it's "importing photos..." and the menubar symbol is constantly the camera symbol that usually comes up when its importing. It's like its stuck.

Any help?

System: Macbook Pro, OSX El Capitan.

[eyalnow]

Same problem.

stuck at "15 minutes" for half hour.

No new photos or videos are imported.

Some files are added to [dropbox cache] folder.

I need to kill the app and re-launch it.

dropbox help ?

[Max K.2]

Still the same problem, stuck at "About 10 minutes left", photos and videos are in .dropbox.cache

Stuck problem is still reprodused in Dropbox v13.4.21 under macOS Sierra 10.12.1

Hey Dropbox team, are you doing anything here? WTF?

[jimzucker]

Same problem!

[chipshop]

Thank you. This worked for me.

[Ilan B.]

Same Problem again !

no resolution ; why ?

[kobawsky]

Friday, 31 March 2017 the problem continues, no solution.

[Sanchez]

Hey there, 

You may be able to solve this by resetting your camera uploads feature on your device. Go into your settings, and disable and enable camera uploads. This article will show you how to do it on any device https://www.dropbox.com/help/307

I hope this is helpful! 

[Max K.2]

Did that many times. It doesn't help.

[francoruarte]

You, liar. Can't believe how Dropbox doesn't fix it

[MarkWilson]

Exactly the same problem, but on MacOS Sierra. In the end, I gave up on using the Mac version of the app and uploaded the images directly from my iPhone. That seemed to work...