UPLOADING RAW PHOTO FILES TO DROPBOX

[senator12]

Why does Dropbox not upload RAW photos from Mac Photos. It seems to alter them to JPEG

[senator12]

Cant do a screen shot but it is a simple click and  drag from Photos to a new empty folder in Dropbox Folder opened in Finder. It then uploads to Dropbox but only as  .jpg even though the image in Photos is .cr2 ie a Canon RAW image. I have tried this with a group of images and also with a single image. All end up as .jpg even when dowloaded back to my Mac. Any more ideas?

[Ed]

Hi @senator12

I spoke to our support team and they recommended that you write them via www.dropbox.com/support with names of files that you see converting into jpg so they can investigate further.

Again, I wish we could help more here but this will need a more throughout troubleshooting.

Let me know once you have your ticket open so I can pass it directly to them. 

Thanks!

[Maple · Accepted solution]

Hi senator12,

I did a quick google search and it sounds like drag-and-drop from Photos to Finder exports those files using whatever the selected or default export method is. In this case, it sounds like it is exporting as jpg. You need to go back to Photos and select the original files to add to Dropbox. I don't use Photos myself, but if you go back to Photos and right click on the image you might be able to open it in its real location in Finder, or be able to "export original" somehow.

[senator12]

Photos exports in jpeg, tiff or png. It is possible to export in RAW/CR2 but it is very long winded but I am looking for a better way. Overall it seems to be a Photos problem that wasn't there in iPhoto. Maybe the simple way would be to save on an external drive!! Thanks for all your help.

[Maple]

You're welcome! We're here to help.

The Dropbox desktop client has a Camera Uploads feature that uploads the original files to Dropbox. It may work better for your needs if you want to save the original files in Dropbox. The dialog should appear when you plug a camera into your computer. See 

https://help.dropbox.com/create-upload/camera-uploads-overview 

[Boygeil89]

Hey folks

This Thread helped me a lot!

I actually had to realise first, that the pictures, which I had uploaded via the "Photos" app on my iPhone (Share --> DropBox)m were re-downloaded from iCloud and some received the current than their real date. Hence the pictures I had checken on DropBox Online showed the current date. The pictures - way back to 2011 - which I managed to transfer (each year) from iPhone to iPhone, got the right date on them.

It took me several weeks now, to learn this.

Just to repeat: DropBox maintains the original format (unless you activate the "automation" to do anything).

Kind regards

Howard