Okay so i've reached maximum capacity for a free user, and im trying to export all of my images onto an external hard drive to make room for new images. However when i attempt to download the folder or anything in a .zip folder, i get [failed - network error]. my internet isnt fantastic, but it does work and i am able to download single files. I understand that it isn't possible to download anything over 1gb or 10,000 files, there are only 500 photos and even downloading a few of them shouldn't be an issue. If you could provide me with a solution to downloading all of my photos that would be great. its been quite frustrating and the fact that i cannot download my own files is concerning. at this stage im considering just changing over to google drive.
Seems that you're using the website to get these files down to your device locally, so it‘s highly likely that your connection is interrupted(& consequently the download because of your network limitations). When it comes to folder downloads through the Dropbox website, you may keep in mind that the following limitations apply:
The folder should be less than 20 GB in total size
The folder should have fewer than 10,000 total files
To my mind, the best course of action is to use the Dropbox desktop application to get these files down to your account.
(Tip: Did you know that you can earn some more space, following these simple steps or sending referrals? )
Hope the above information is helpful to you, let me know in your reply if you need more details!
The network error message is somewhat vague and there could be an intermittent problem with your network connection, etc. Assuming that you've tried to download the images on several occasions without success, I'll move forward with a few suggestions for you to try at your convenience.
I recommend that you try the newest stable build (offline installer) vs any beta versions that are available (eg: v36.3.19). After installing it, please restart your computer. Be certain that you use the same Dropbox login credentials when you sign-in to the Desktop Client.
Afterwards, your Folder/Files that are stored in your Dropbox account will download (sync) to your computer's hard drive (located inside the Dropbox Folder).
Of course I'll have to refuse to remove your reply , since it's very detailed & it definitely contributes on the topic. Besides, it'll probably help the user investigate the matter & look for the root cause.
(On the side note, I'd like to encourage tagging on threads from now on if needed!)