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LH4
Level 3

Very Slow to Upload and then freezes

I have been trying to upload a folder of photos and I find Dropbox very slow to upload and this time, it got stuck on one file and does not seem to progress. I have a macbook pro Sierra 10.12. 

 

Not sure what I need to do to speed up things as this been taking hours. Would welcome advice on the fastest method to upload in general. 

 

Thanks

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Dropboxer

Re: Very Slow to Upload and then freezes

Thanks for the additional screenshots, @LH4! They definitely provide a clearer understanding of what you’re seeing; I’ve gone ahead and removed elements of them for security and privacy purposes. 
 
Moving on to your concern though, it does seem like a large upload. Please bear in mind that files or folders that you upload through the website must be 50 GB or smaller.
 
In this case then, I’d kindly recommend trying to upload through the website in smaller batches, or try uploading them through the desktop or mobile apps, which don’t have a file size limit.
 
Let me know how it goes! grinning face with smiling eyes



Lusil
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8 Replies
Dropboxer

Re: Very Slow to Upload and then freezes

Hey @LH4
 
Could you please clarify if you’re trying to upload these files through the website or the desktop app? If you’re doing this through the desktop app, could you please send me a screenshot of what the Dropbox icon reads that’s next to your desktop’s clock when you click on it (omitting personal info)?
 
Thanks in advance!



Lusil
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Level 2

Re: Very Slow to Upload and then freezes

Try uploading half the folder first? then the second half after?

(can also have problems if you hitting your data limit? or space limit?

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LH4
Level 3

Re: Very Slow to Upload and then freezes

I have dragged and dropped the folder using the website not the app. I have taken screenshots of the  dropbox menu but cannot seem to be able to attach any files just now.I am getting 'an unexpected error has occurred'. I have about 12 GB of memeory left so that is why I need to upload files onto dropbox !

 

On the whole, I find it frustrating it slow to copy files onto dropbox. If you know of a quicker method, let me know.

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Dropboxer

Re: Very Slow to Upload and then freezes

Thanks for the swift reply, @LH4
 
Since you’re uploading through the website, please remember that each file or folder that you upload must be 50 GB or smaller. For larger files or folders, use the desktop or mobile apps, which don’t have a file size limit.
 
If the you’re still having trouble uploading it via the website, could you please try switching to another browser, using incognito, and ensuring that you’re not running any browser extensions? 
 
Furthermore, if you have the desktop app running and your hard drive is close to being out of space, you can selectively sync some of your folders, which will unsync them, removing them locally from your computer, freeing up space on your device. You can find more info about this here
 
Let me know of any updates!



Lusil
Community Moderator @ Dropbox
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LH4
Level 3

Re: Very Slow to Upload and then freezes

Many thanks for all your help.

I was using Chrome as a browser, I must say I never heard of Incognito. Are there any other browsers you would recommend that I may already have such as Safari ? 

I might have explained my upload method incorrectly : I use the Dropbox icon on my bookmarks menu then dragged files onto the main files page as shown on screenshots below.Screen Shot 2018-11-12 at 11.png 

Screen Shot 2018-11-08 at 22.png

[personal info removed]

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Dropboxer

Re: Very Slow to Upload and then freezes

Thanks for the additional screenshots, @LH4! They definitely provide a clearer understanding of what you’re seeing; I’ve gone ahead and removed elements of them for security and privacy purposes. 
 
Moving on to your concern though, it does seem like a large upload. Please bear in mind that files or folders that you upload through the website must be 50 GB or smaller.
 
In this case then, I’d kindly recommend trying to upload through the website in smaller batches, or try uploading them through the desktop or mobile apps, which don’t have a file size limit.
 
Let me know how it goes! grinning face with smiling eyes



Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Level 10

Re: Very Slow to Upload and then freezes

The upload hangs if your file is too large.  Unfortunately Dropbox cannot issue an

error message such as "File exceeds 50GB" during a browser based upload. Dropbox does not have this size limit if you put the file into your dropbox folder.

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LH4
Level 3

Re: Very Slow to Upload and then freezes

Many thanks for your help. I will manage the uploads in smaller chunks from now on.

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