View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
I am working on an ipad Pro.
A few months ago I puchased a tutorial consisting of 11 seperate videos which required me to use Dropbox to download them. All these videos worked perfectly at first.
Now, 3 months later, every video on opening begins playing correctly then after about 45 - 60 seconds the picture freezes, the voiceover is silent but the timer continues to roll as though the video is still playing.
Please can someone be kind enough to help me solve this problem.
Many thanks
Hi Jane
I couldn’t solve the problem despite helpful suggestions from your community, so I was given access to the original videos as a collaborator on the author’s site.
I have since deleted the troublesome videos from my Dropbox.
‘Thanks to all who offered help. I am most grateful.
Hello Rich
thank you for responding.
I an streaming from original source.
If there is an app I can get to try, that would be great.
Although I have worked with computers all my working life (I’m now a pensioner!) Dropbox has me beaten!
Thanks again!
Hey @Loveafrica, apologies for getting back to you in delay. Are you still facing this issue?
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Hi Jane
I couldn’t solve the problem despite helpful suggestions from your community, so I was given access to the original videos as a collaborator on the author’s site.
I have since deleted the troublesome videos from my Dropbox.
‘Thanks to all who offered help. I am most grateful.
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Thank you so much.
A very caring community and your help is much appreciated.
This happened to me too.
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask help from the Community here.]
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!