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Why is the aspect ratio on my files is different now?

Up until a couple months ago, video that I uploaded to Dropbox would play back at the proper wide aspect ratio in all browsers.  Something has changed and now the aspect ratio is compressed in Chrome and in Opera but displays correctly in Safari and Firefox.  If you download the video, it also displays correctly.  I've been using the same process to share video for several years without any issues like this.  Wondering what changed.

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Re: aspect ratio

Dropboxer
 
Initially, please bear in mind that, in general, we don’t alter your files.
 
Having said that, could you try this out through a private browser, ensure that you’re not running any browser extensions, and also clear any previous settings that may apply? 
 
Let me know of any updates! upside-down face

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: aspect ratio

I've already tried this at home and shared it with others with the same results.  Videos that used to be correct are now compressed, and as I pointed out, it's only compressed when viewing in Chrome and Opera, but looks correct in Safari and Firefox.

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Re: aspect ratio

Dropboxer
Thanks for the swift reply, @soc7video57
 
Could you also clarify if you recently updated your Chrome and Opera browsers by any chance? nerd face

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: aspect ratio

I'm not sure when I last updated Chrome but it hasn't been too long and I uploaded Opera after I discovered the problem just to see how the video looked there, so I can assume it was the latest version.

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Re: aspect ratio

Dropboxer
Hmm. thinking face If I were in your shoes, the first thing I’d ensure is that the settings of the browser(s) are set to play the video correctly. As such, I’d kindly recommend surfing the web a bit to see how you could do this as I’m not able to provide much input on this. 
 
Nonetheless, if you’re still having trouble with this, let me know and I’ll make sure to get back to you as soon as possible. Thanks!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: aspect ratio

Not sure if this added observation can help, but when I open the video file, but before I click the arrow to "play" the aspect ratio appears correct.  Once I hit the play arrow, the aspect ratio gets condenced to an incorrect aspect ratio.

 

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Re: aspect ratio

Hi 

I am experiencing exactly the same issues and find Lusil's advice inadequate and rather patronising.

This is clearly an issue with Drop Box as I play video through my Chrome browser from several other platforms without the compression issue that you describe.

May I ask, have you been able to resolve the issue?

I have been sharing video files through drop box as part of my work for years and this is a recent development which seriously affects the quality of the clips I'm sharing.

If I can't resolve this, I will have to give up my Drop Box account and use another file sharing platform.

Stephen

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Re: aspect ratio

Dropboxer
Hi there @Billiybimble, sorry to hear that you’re also experiencing this behavior. 
 
I’ve sent you a ticket to the email address associated with your Community profile to have a more in-depth look on this. 
 
Please check your inbox for my latest message and we’ll take it from there. Thank you!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: aspect ratio

No - never got resolved and so I just gave up on it.  I did discover this though -  on Chrome and Opera the video plays with a compressed aspect ratio. But viewing the games on Safari or Firefox videos display in the proper aspect ratio.

Still it's frustrating, since I've been using Dropbox to display videos with a group for about 5 years and then this change happenned and not the old videos diplay inproperly too - but then again, it's only viewing through the Dropbox browser in Chrome or Opera.

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Why is the aspect ratio on my files is different now?
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