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auto camera uploading

Level 5

With Dropbox, it used to work to auto upload photos and videos when my phone was close to my computer.  But recnetly, now it will ONLY do it, if the phone screen and app is "on".  Once the phone times out, Dropbox uplading stops.

 

Is there a way to fix this to be like it used to be?

12 Replies

Re: auto camera uploading

Level 8

Are you using iPhone or Android phone?

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Re: auto camera uploading

Dropboxer

Hey there @wrindone !

It sounds like you the issue you are experiencing my be due to a setting in your Dropbox app. To ensure that everything is optimally configured can you please follow these steps: 

On iOS: 

  • Open the Dropbox app
  • Tap the gear icon to open Settings
  • Press Camera Uploads
  • Ensure Background Uploading is On

On Android:

  • Open the Dropbox app
  • Tap the menu
  • Tap Settings
  • Then under Camera uploads tap 'When to upload'
  • Check it is not set to 'Only while phone is charging'

If this does not resolve this issue please let us know!




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: auto camera uploading

Level 5

I have that correct already.

Any other suggestions?

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Re: auto camera uploading

Level 8

Make sure the app's background refresh is enabled:

Settings → General → Background App Refresh → Dropbox = ON

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Re: auto camera uploading

Level 5

When I go to Settings, there is no "General" category....can't find the subsequent items in other folders.  I believe I am on current version 120.2.2.

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Re: auto camera uploading

Level 8

The iOS settings app (not the dropbox app)

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Re: auto camera uploading

Level 5

I have an Android.  But under Android Settings, I went to - Apps- Dropbox- but can't find this type of heading "Background App Refresh".

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Re: auto camera uploading

Level 8

That setting is for iOS (iPhone and iPad).

Sorry, I'm not familiar with Android, hopefully, another user who is can hep you.

Otherwise contact Dropbox support: https://www.dropbox.com/contact

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Re: auto camera uploading

Dropboxer

Hey there @wrindone - happy Monday!

The latest version of the Dropbox app has been released now and should resolve this issue. If you haven’t done so already, could you please update to the latest version of the Dropbox app from your mobile's app store and let me know if you're still experiencing the same problem?

Then from within the mobile app itself, find your account's settings (just click on the hamburger icon on the top left of your screen to access those) and from there find the camera uploads settings. You should see an option called "Background uploading" under those which you'll be able to tamper with to resolve your issue.

In any case, please keep us posted!




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Questions asked in the community will likely receive an answer within 4 hours!)

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