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Level 5

auto camera uploading

With Dropbox, it used to work to auto upload photos and videos when my phone was close to my computer.  But recnetly, now it will ONLY do it, if the phone screen and app is "on".  Once the phone times out, Dropbox uplading stops.

 

Is there a way to fix this to be like it used to be?

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Dropboxer

Re: auto camera uploading

Sorry to hear that @wrindone - could you please try to clear the cache on your app and then sign out and back into your Dropbox account?

To do this on your Android device:
- Tap the menu icon in the upper-left corner of the screen
- Select "Settings"
- Select “Clear Cache

Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

As per the desktop application, could you take a look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is syncing?

If you're not seeing this you might need to re-install our softare on your computer to resolve this problem.

Let me know how this goes!




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Level 5

Re: auto camera uploading

This worked!  And I didn't have to uninstall/reinstall my desktop software either.

 

Thanks!

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12 Replies
Level 6

Re: auto camera uploading

Are you using iPhone or Android phone?

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Dropboxer

Re: auto camera uploading

Hey there @wrindone !

It sounds like you the issue you are experiencing my be due to a setting in your Dropbox app. To ensure that everything is optimally configured can you please follow these steps: 

On iOS: 

  • Open the Dropbox app
  • Tap the gear icon to open Settings
  • Press Camera Uploads
  • Ensure Background Uploading is On

On Android:

  • Open the Dropbox app
  • Tap the menu
  • Tap Settings
  • Then under Camera uploads tap 'When to upload'
  • Check it is not set to 'Only while phone is charging'

If this does not resolve this issue please let us know!




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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Level 5

Re: auto camera uploading

I have that correct already.

Any other suggestions?

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Level 6

Re: auto camera uploading

Make sure the app's background refresh is enabled:

Settings → General → Background App Refresh → Dropbox = ON

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Level 5

Re: auto camera uploading

When I go to Settings, there is no "General" category....can't find the subsequent items in other folders.  I believe I am on current version 120.2.2.

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Level 6

Re: auto camera uploading

The iOS settings app (not the dropbox app)

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Level 5

Re: auto camera uploading

I have an Android.  But under Android Settings, I went to - Apps- Dropbox- but can't find this type of heading "Background App Refresh".

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Level 6

Re: auto camera uploading

That setting is for iOS (iPhone and iPad).

Sorry, I'm not familiar with Android, hopefully, another user who is can hep you.

Otherwise contact Dropbox support: https://www.dropbox.com/contact

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Dropboxer

Re: auto camera uploading

Hey there @wrindone - happy Monday!

The latest version of the Dropbox app has been released now and should resolve this issue. If you haven’t done so already, could you please update to the latest version of the Dropbox app from your mobile's app store and let me know if you're still experiencing the same problem?

Then from within the mobile app itself, find your account's settings (just click on the hamburger icon on the top left of your screen to access those) and from there find the camera uploads settings. You should see an option called "Background uploading" under those which you'll be able to tamper with to resolve your issue.

In any case, please keep us posted!




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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