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Known issues - updated Aug 14th see more

Photos and videos

Pictures…videos… Learn everything about storing and sharing media in Dropbox.

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Camera Uploads Duplicates

Dropbox Staff Reply
Last modified by baileyborough 6 hours ago
39Views
4Replies
Last modified by yesterday
59Views
5Replies
Last modified by yesterday
94Views
8Replies
30Views
1Replies
32Views
1Replies
Last modified by Sunday
412Views
7Replies
Last modified by Snowdragon Saturday
45Views
2Replies

My videos won't upload to the shared folder. Why?

Dropbox Staff Reply Community Expert Reply
Last modified by Saturday
124Views
8Replies
Last modified by Friday
817Views
8Replies
Last modified by Friday
37Views
1Replies
Last modified by auntsusie Friday
70Views
2Replies
162Views
2Replies

Automatic camera uploads set up

Dropbox Staff Reply Community Expert Reply
Last modified by tkeenan Friday
67Views
3Replies
Last modified by LauraBV Thursday
6737Views
31Replies
Last modified by a week ago
52Views
1Replies
Last modified by a week ago
65Views
1Replies
Last modified by a week ago
52Views
1Replies
Last modified by a week ago
70Views
3Replies

All my photos are missing since upgrading my phone

Dropbox Staff Reply Community Expert Reply
Last modified by CecicliaGarcia a week ago
119Views
5Replies
Last modified by a week ago
40Views
1Replies
883Views
3Replies

Failing to upload an .mp4 file on my laptop.

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
64Views
2Replies

I have reported a shared link but it's still up.

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
91Views
2Replies
Last modified by RobertHorn50 2 weeks ago
68Views
3Replies
Last modified by Jicnon 2 weeks ago
72Views
2Replies
91Views
2Replies
524Views
5Replies
Last modified by Ewjfrmn 2 weeks ago
86Views
4Replies
Last modified by 2 weeks ago
314Views
11Replies

Time to display photo

Dropbox Staff Reply
Last modified by 2 weeks ago
90Views
3Replies
Posts
Views
Replies
Last modified by Sunday
412Views
7Replies

My videos won't upload to the shared folder. Why?

Dropbox Staff Reply Community Expert Reply
Last modified by Saturday
124Views
8Replies
Last modified by Friday
817Views
8Replies
Last modified by auntsusie Friday
70Views
2Replies
162Views
2Replies

Automatic camera uploads set up

Dropbox Staff Reply Community Expert Reply
Last modified by tkeenan Friday
67Views
3Replies
Last modified by LauraBV Thursday
6737Views
31Replies
Last modified by a week ago
70Views
3Replies
883Views
3Replies

I have reported a shared link but it's still up.

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
91Views
2Replies
91Views
2Replies
524Views
5Replies
Last modified by Ewjfrmn 2 weeks ago
86Views
4Replies
Last modified by 2 weeks ago
314Views
11Replies

Time to display photo

Dropbox Staff Reply
Last modified by 2 weeks ago
90Views
3Replies

Dropbox notifications

Community Expert Reply
Last modified by 3 weeks ago
980Views
4Replies
2071Views
54Replies

Dropbox: Unable to sync Photos & Videos as iPhone is locked?

Dropbox Staff Reply Community Expert Reply
Last modified by KMcCMedia 4 weeks ago
7810Views
92Replies

Photos page missing in Dropbox browser

Dropbox Staff Reply Community Expert Reply
Last modified by a month ago
1467Views
4Replies
Last modified by a month ago
106Views
1Replies

Need help managing photos with DropBox

Dropbox Staff Reply Community Expert Reply
Last modified by jessyb a month ago
1192Views
7Replies
Last modified by a month ago
103Views
1Replies

creating folders in dropbox

Community Expert Reply
Last modified by sandi a month ago
179Views
2Replies
Last modified by a month ago
105Views
1Replies
143Views
2Replies
Last modified by a month ago
179Views
4Replies

Phone has stopped Uploading Photos

Dropbox Staff Reply Community Expert Reply
Last modified by sdhweb a month ago
563Views
25Replies
Last modified by a month ago
110Views
3Replies
Last modified by Dudk1ns a month ago
249Views
6Replies
Last modified by a month ago
144Views
5Replies
Posts
Views
Replies

Camera Uploads Duplicates

Dropbox Staff Reply
Last modified by baileyborough 6 hours ago
39Views
4Replies
Last modified by yesterday
59Views
5Replies
Last modified by yesterday
94Views
8Replies
30Views
1Replies
32Views
1Replies
Last modified by Snowdragon Saturday
45Views
2Replies
Last modified by Friday
37Views
1Replies
Last modified by a week ago
52Views
1Replies
Last modified by a week ago
65Views
1Replies
Last modified by a week ago
52Views
1Replies

All my photos are missing since upgrading my phone

Dropbox Staff Reply Community Expert Reply
Last modified by CecicliaGarcia a week ago
119Views
5Replies
Last modified by a week ago
40Views
1Replies

Failing to upload an .mp4 file on my laptop.

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
64Views
2Replies
Last modified by RobertHorn50 2 weeks ago
68Views
3Replies
Last modified by Jicnon 2 weeks ago
72Views
2Replies

Slideshow mode on Website

Community Expert Reply
Last modified by Homer 2 weeks ago
73Views
2Replies

Retrieve photos from phone

Community Expert Reply
Last modified by 3 weeks ago
69Views
1Replies
Last modified by 3 weeks ago
69Views
1Replies
Last modified by 3 weeks ago
79Views
2Replies
85Views
1Replies

Mac photos on dropbox

Dropbox Staff Reply
Last modified by Luanne R.1 4 weeks ago
150Views
4Replies
Last modified by 4 weeks ago
128Views
2Replies
Last modified by a month ago
130Views
6Replies
115Views
3Replies

Videos are not working

Dropbox Staff Reply Community Expert Reply
Last modified by a month ago
111Views
2Replies
Last modified by a month ago
90Views
1Replies

Pictures won't open in Dropbox

Dropbox Staff Reply
Last modified by a month ago
97Views
1Replies
1993Views
9Replies
Last modified by a month ago
117Views
3Replies

Organizing my dropbox

Community Expert Reply
Last modified by Laura J.10 a month ago
111Views
2Replies

What kinds of files can I preview on dropbox.com?

You can preview most file types on dropbox.com including:

  • Documents and text
  • Presentations
  • Images
  • Video
  • Audio
  • Links
  • See a full list of specific file types.


    What if a file type isn't previewing?

    There can be a few reasons why files aren't previewing:

  • The file type isn’t supported
  • The file is too large
  • The file is password protected
  • The file is corrupted
  • The file is a video, and it’s longer than 15 minutes
  • How do I enable camera uploads?

    There are two steps to enabling Camera Uploads:

    1. Do at least one of the following:
    2. Once you’ve either connected a computer or upgraded to Dropbox Pro:

    Enable camera uploads

    Photos and videos

    Pictures…videos… Learn everything about storing and sharing media in Dropbox.

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