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Re: my drop box account has been downgraded. Can I still assess files in Dropbox?

My Dropbox account has been downgraded. Can I still assess files in Dropbox?

glrevans
New member | Level 2
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My dropbox account has been "downgraded" Can I still get access to files/photos in Dropbox?

2 Accepted Solutions

Accepted Solutions

Rich
Super User II
Go to solution

Yes, you can. All of your files are still accessible by logging in to your account on the Dropbox website. If you're over your storage quota after downgrading, syncing to your devices stops, but your files remain safe in Dropbox.

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Rich
Super User II
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If your account is over quota and not syncing to your computer, then you need to use the Dropbox website to download your files in batches. Selecting a folder or multiple files for download will produce a Zip file. Make sure you check each file after download before you delete your account or its content as the larger Zip files downloaded from Dropbox have been known to have problems extracting. It's much better since they've increased the limits, but I wouldn't risk your data by not checking.

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4 Replies 4

Rich
Super User II
Go to solution

Yes, you can. All of your files are still accessible by logging in to your account on the Dropbox website. If you're over your storage quota after downgrading, syncing to your devices stops, but your files remain safe in Dropbox.

jimd1
Explorer | Level 4
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How can I do a final download of the files in my degraded Dropbox account to my PC before closing the account?

Rich
Super User II
Go to solution

If your account is over quota and not syncing to your computer, then you need to use the Dropbox website to download your files in batches. Selecting a folder or multiple files for download will produce a Zip file. Make sure you check each file after download before you delete your account or its content as the larger Zip files downloaded from Dropbox have been known to have problems extracting. It's much better since they've increased the limits, but I wouldn't risk your data by not checking.

jimd1
Explorer | Level 4
Go to solution

Cheers Rich,

that  is very helpful - I have left off doing anything about this for so long I had forgotten how to export files from the overloaded account. I am now proceeding carefully and will check the contents of the zipped files as you advise.

Thanks again,

Jim

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask help from the Community here.]

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