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videos not showing up on new PC - only pictures

Level 3

I recently purchased a new PC and downloaded the Dropbox app on it.  Also I had to change my password since I didn't recall my old password when logging in.  Anyway, I can only see pictures and not videos on my new PC.  A couple came through but most are not there.  I see these videos fine on my iPad and iPhone dropbox apps, but not in the dropbox app on my new PC.  They are from an iPhone and from somebody's camera, and an android phone.  How can I get my stored videos to show up on my PC? thx 

1 Reply

Re: videos not showing up on new PC - only pictures

Dropboxer
Hey @LeslieD
 
At first, it sounds like the desktop app needs a bit more time to sync your files to your computer, especially if you have many or large files. 
 
Could you please send me a screenshot (without any personal info) of what the Dropbox icon reads when you hover over it?
 
Thanks! grinning face with smiling eyes

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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videos not showing up on new PC - only pictures
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